Inventory
Lost inventory
仓内丢失
Units recorded as lost inside an Amazon fulfillment center without a matching reimbursement.
亚马逊运营中心记录为丢失，但没有对应赔付的库存。
Managed FBA reimbursement service
FBA 回款托管服务
Managed FBA reimbursements, from audit to case follow-up.
从账户审计到案件跟进，全程托管 FBA 赔付。
OrcaBid reviews eligible inventory, inbound, return, removal, and fee discrepancies. Our specialists prepare the evidence, file through approved Amazon channels, and track every case to a response.
OrcaBid 审核符合条件的库存、入库、退货、移除与费用差异。专员准备证据、通过亚马逊认可渠道提交，并逐案跟进处理结果。
No setup fee. No monthly minimum. You pay only after recovered funds reach your account.无开通费、无月度最低收费。赔付进入你的账户后才收取服务费。
The discrepancies we look for.
我们重点核查的差异类型。
Each category is tested against the evidence available in your account and the eligibility window Amazon applies to that case type.
每一类差异都会结合账户中的证据，以及亚马逊对该案件类型适用的申诉时效进行核查。
Damage
Warehouse damage
仓内损坏
Inventory damaged by Amazon or its carriers where the account evidence supports a claim.
由亚马逊或其承运商造成损坏，且账户证据支持申诉的库存。
Inbound
Inbound discrepancies
入库短少
Partially received shipments where the received quantity is lower than the documented shipped quantity.
已部分接收的货件中，实收数量低于有记录的发出数量。
Returns
Refunded returns not received
已退款但退货未入库
Customer refunds where the returned unit never appears back in eligible inventory records.
客户已收到退款，但退回商品没有重新出现在符合条件的库存记录中。
Fees
Fee overcharges
费用多收
Documented weight or dimension mismatches that may have increased FBA fulfillment fees.
有记录的重量或尺寸不一致，可能导致 FBA 配送费被多收。
Removal
Removal and disposal issues
移除与弃置异常
Eligible removal orders that were lost in transit or disposed of contrary to the account record.
符合条件的移除订单在运输途中丢失，或与账户记录不符地被弃置。
Automation finds the discrepancy. We prepare the evidence; you keep control of submission.
自动化发现差异；我们准备材料，提交始终由你掌控。
The service combines repeatable account auditing with evidence preparation and transparent tracking. You file every case in your own Seller Central.
服务将可重复的账户审计、证据准备与透明跟踪结合；每一笔 Case 都由你在自己的 Seller Central 提交。
1
Authorize access
完成授权
Connect through Amazon's official SP-API authorization. We do not receive your password or access payout settings.
通过亚马逊官方 SP-API 完成授权，我们不会获得你的密码，也无法访问放款设置。
2
Review the audit
查看审计结果
We identify findings inside the current eligibility window and show the estimated recoverable amount with supporting records.
我们识别当前申诉时效内的差异，并连同支持记录展示预计可追回金额。
3
Prepare and file
准备并提交
We prepare the claim package. You submit it through your own Seller Central account and record the Amazon case ID.
我们准备申诉材料；你通过自己的 Seller Central 提交，并记录 Amazon Case ID。
4
Track to outcome
跟进至结果
Every case remains visible until Amazon responds. Recovered funds reach your seller account before we invoice the success fee.
每个案件都会持续跟踪至亚马逊回复。赔付先进入你的卖家账户，之后我们才收取成功服务费。
20%
A success fee on funds actually recovered.
只对实际追回的款项收取成功服务费。
No recovery, no fee. There is no setup fee or monthly minimum, and the audit remains yours whether or not you continue with the managed service.
不回款，不收费。无开通费、无月度最低收费，无论是否继续托管，审计结果都归你所有。
Request free audit申请免费审计Questions before granting access.
授权之前常见的问题。
Is this safe for my seller account?这对我的卖家账户安全吗？
We prepare evidence only for eligible claim types and help you avoid speculative or duplicate claims. You retain final review and submit from your own account.
我们只为符合条件的申诉准备证据，并帮助你避免投机性或重复申诉；最终审核和提交始终由你在自己的账户内完成。
What access do you need?你们需要什么权限？
For report-based auditing, we use official SP-API authorization only. We do not require your Seller Central password or user access for filing, and cannot access bank details or disbursement settings.
用于报表审计时，我们只使用官方 SP-API 授权。申诉提交不需要你的 Seller Central 密码或用户访问权限；我们也无法访问银行信息或放款设置。
How far back can you review?可以追溯多久？
Amazon applies a different eligibility window to each claim type and may update those windows. The audit uses the current window available for each category at the time it runs.
亚马逊对不同案件类型采用不同申诉时效，并可能进行调整。审计会按运行时各类别当前适用的时效执行。
Is this tied to the advertising product?这项服务必须和广告自动化一起使用吗？
No. Advertising automation and the FBA Claim Pack Service are independent services. You may use either one or both.
不需要。广告自动化与 FBA 申诉材料服务相互独立，可单独或同时使用。
Recoverable amounts depend on your account history, available evidence, and Amazon's current reimbursement policies. Audit results are estimates, not guarantees.
可追回金额取决于账户历史、可用证据和亚马逊当前赔付政策。审计结果是估算，不构成保证。
Start with the evidence already in your account.
从你账户里已有的证据开始。
Request a free audit and we will explain what can be reviewed before any claim-package work begins.
申请免费审计，我们会先说明可核查的范围，再开始任何申诉材料准备工作。